Notifications
Praxen Inc. emails you about what happens in your workspace, and you choose which events qualify. Preferences are per person: your choices do not affect your teammates.
What it does
Open Settings > Notifications in the console. The Email switch at the top mutes every event and disables each per-event checkbox; below it, every event has its own checkbox, grouped by category. Most events are on by default, and three stay off until you turn them on: Account Connected, Autofix PR Merged and Production Concern Found.
Two switches under Account updates are separate from events. Product updates sends a monthly email about what shipped, and Important updates covers security fixes and maintenance.
Events
| Category | Event | Email by default | Description |
|---|---|---|---|
| Cloud Accounts | Account Connected | Off | A cloud account was connected to the workspace. |
| Cloud Accounts | Account Removed | On | A cloud account was removed from the workspace. |
| Integrations | Integration Removed | On | An integration was disconnected. |
| Team | Invite Accepted | On | Someone accepted an invite to the workspace. |
| Team | Access Requested | On | Someone asked to join the workspace. |
| Team | Member Joined | On | A member joined the workspace. |
| Security | Cloud Account Needs Reconnecting | On | A cloud account's credentials need to be reconnected. |
| Security | Integration Needs Reconnecting | On | An integration's credentials need to be reconnected. |
| Usage | Usage Limit Reached | On | The workspace reached a plan limit. |
| Usage | Usage Threshold Warning | On | Usage crossed a warning threshold on the way to a limit. |
| Escalations | New Escalation | On | Workspace owners and admins: an escalation at a severity the workspace alerts on was raised. |
| Escalations | Daily Escalations | On | Once a day, a list of the open escalations raised or seen again in the last 24 hours. |
| Autofixes | Autofix PR Submitted | On | An autofix opened a pull request. |
| Autofixes | Autofix PR Merged | Off | An autofix pull request was merged. |
| Autofixes | Autofix Failed | On | An autofix run failed. |
| Autofixes | Autofix PR Waiting on Review | On | An open autofix pull request is waiting on your review. |
| Impact Assessments | Production Concern Found | Off | An impact assessment found a production concern. |
| Digest | Weekly Digest | On | The weekly summary of issues, investigations, autofixes, changes and idle resources. |
| Digest | Waiting Autofixes | On | A digest of autofix pull requests waiting on action. |
| Onboarding | Connect Reminders | On | Reminders to finish connecting your stack. |
| Workspace | Monitoring Pause Notice | On | An idle Free workspace is about to pause monitoring. |
| Workspace | Monitoring Paused | On | Monitoring paused on an idle Free workspace. |
| Billing | Payment Received | On | A payment succeeded. |
| Billing | Payment Failed | On | A payment failed. |
| Billing | Workspace Past Due | On | A payment lapsed and the workspace is past due. |
| Billing | Subscription Canceled | On | The subscription was canceled. |
| Billing | Plan Changed | On | The workspace moved to another plan. |
| Billing | Billing Cycle Changed | On | The billing cycle switched between monthly and annual. |
| Billing | Overage Started | On | Agents started drawing on pay-as-you-go overage. |
| Billing | Overage Cap Reached | On | Overage reached the monthly cap you set. |
Checkout, scheduled cancellation and renewal reminder emails always send and do not appear in the list.
Weekly digest
Once a week, every member receives a summary of the workspace's issues, investigations, autofixes, changes and idle resources. The Weekly Digest checkbox in the Digest category stops the email for you alone. The Weekly digest switch in the Workspace section of the same page stops it for every member, and changing it requires workspace write permission.
Daily escalations
Once a day, every member receives a list of the open escalations that Praxen Inc. raised or saw again in the last 24 hours, the most critical first. Each row links to the escalation page. A day with no open escalations sends nothing. The Daily Escalations checkbox in the Escalations category stops the email for you alone.
Slack
With the Slack integration connected, Praxen Inc. also posts to a shared channel: connecting creates #praxen-notifications in your Slack workspace and invites the person who connected it. Delivery there is workspace-wide and independent of your email preferences: new escalations at the severities chosen under Settings > Workspace > Escalations, autofix pull requests, credential failures, usage warnings, the weekly digest, monitoring pauses, invites and members joining all arrive as cards. The Slack App Home tab lists the open problems with Open the investigation and All fix runs buttons.
Related
- Escalations for the one list of what agents need from you.
- Autofix for the pull request lifecycle behind the Autofixes events.
- Billing and usage for what triggers the Usage and Billing events.
- Slack integration to connect Slack and add Praxen Inc. to channels.